Troubleshooting Portal Login Issues
How to troubleshoot login issues in the portal
If you are having trouble logging into your Elegen portal account, please follow these steps:
- Check your email: Make sure it matches your account and contains no typos.
- Use Google Chrome and clear your cache: Clear your cookies, then try logging in again.
- Reset your password: Click “Forgot Password”. The verification code expires in 5 minutes.
- Contact support: If the problem continues, email customer.support@elegenbio.com with your email and a screenshot of any error message.