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Order Tracking

How to track orders and view shipment details in the portal

To track your open orders:

  1. Log into the in the Elegen ordering portal
  2. Click My Orders in the left-hand menu
  3. Filter by order status (e.g., In Production, Shipped, Delivered) or search by order name
  4. Click Order Details to view status and estimated ship date for each line item
  5. After shipment, access the tracking ID and order manifest from the same page
  6. Automated emails are sent to notify you of key order steps, including shipment and delivery